FAQ

CANADA

• FREE SHIPPING (Exp. parcel) - orders of 99 CAD and over.
• The shipping cost for orders under 99 CAD  is 18.69 CAD
• How long does it take to ship to Calgary, AB? shipping time to Alberta is 3 to 4 work days.
• How long does it take to ship to Vancouver? In the current context, the shipping time to Vancouver is 5 to 7 working days. We ship your order directly from our Canadian warehouse in QC. The order must be placed in the morning to ship quickly. ;)
• Kindly note: Our Canadian warehouse is located in Varennes, QC. 

USA

• FREE SHIPPING (Exp. Parcel USA) - orders of 99 USD and more.
• 7.99 USD (Expedited Parcel) USA - orders of 99 USD and more.
• How long does it take to ship to the U.S.? In the current context, the shipping time is 3 to 5 working days. We ship your order directly from our warehouse in upstate NY. The order must be placed in the morning to ship quickly.
• How long does it take to ship to the West Coast in USA? Orders on the West Coast of the United States take 7 working days to arrive. The order must be place before 11am Eastern time.
• Our US Warehouse is located  at Mooers, up state NY.

Processing time: from the receipt of an order, please expect from 1 to 3 business days prior to shipment with our carrier.

Next day delivery: It depends on your location (usually it takes 2 days). The order must be placed before 11am. Extra shipping fees will apply.

Carrier: online orders will be shipped with Canada Post (via USPS for orders to USA).

Buying in person: only possible for demos or samples. If you are in the Montreal area and you really prefer to shop in person, please contact us at info@trucavelo.com.

Order delay: To track your item please contact us at info@trucavelo.com and send us your order number, and email.

CANADA

Retailers in the Province of Quebec:

Greater Montreal: Pignon sur roues, Dumoulin Bicyclettes, Altitude Sports, E2-Sport, Sports Experts.

North shore Quebec: Lacordée Laval.

South shore Quebec: Lacordée Saint-Hubert.

Quebec city: Sport Olympe.

USA

Retailers in USA:

Spokes, Clever Cycles, City Bikes, Bicycle Belle.

Online Shopping: We accept payments with credit cards and Paypal.

Purchase in person: we accept payment by credit card, with our iPhones, with the Shopify POS payment gateway.

The product must be returned with the purchase receipt, and in a perfect sellable condition within 15 days. Everything must be well packed and complete on its original carton display. Packed it carefully in a box and fill the empty spaces with paper or bubble wrap. For more information please click on: https://fr.trucavelo.com/pages/transport-livraison-shipping-delivery

• If you purchased within the United States please send the product back to the following address:
  
  MYTRECO (for Trucavelo INC.)
  A/S pmb 1-trucavelo
  1706 State Rte 11,
  Mooers, NY 12958,
  United States
  
  
  Important:
  
  Add your order # somewhere to make it easy for our team to find your order and proceed with the full refund.

• If you purchased within Canada  please send the product back to the following address:

Returns Trucavelo
2330 rue Tillemont,
Montréal, H2E 1E7
Canada

Important:

Add your order # somewhere to make it easy for our team to find your order and proceed with the full refund.

HOLIDAY EXTENSIONS

Returns for orders placed during the year-end holidays (from December 10th) will be accepted until January 10th (the product must be in a perfect condition) and we will apply the same warranty return or exchange policy (see warranty).

All goods that we sell are covered by a warranty of 1 to 2 years. Most items have a warranty provided by their respective manufacture AND this warranty must be carried out by US. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to inform you you of the matter. If you subsequently require the product to be returned back to you, we will have to charge for shipping. Unfortunately we cannot refund actual expense in postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours. PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.

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